TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Sullivan, James A.
TI  - Service operations management
SN  - 0-07-021215-5
U1  - 658.5 FIT 
PY  - 1982///
CY  - Newyork
PB  - McGraw-Hill
KW  - Service industries-management
KW  - Operations research
N1  - Includes index
ER  -