Lesikar, Raymond Vincent. Flatley, Marie Elizabeth. 
Basic business communication : skills for empowering the internet generation - 10th ed. - Boston : McGraw-Hill/Irwin, c2005. - xxx, 606 p. : ill. (chiefly col.) ; 28 cm.
Includes bibliographical references (p. 586-597) and index.
0072880023 (
Commercial correspondence.
Business communication.
English language --Business English.
651.74 LES
                        Basic business communication : skills for empowering the internet generation - 10th ed. - Boston : McGraw-Hill/Irwin, c2005. - xxx, 606 p. : ill. (chiefly col.) ; 28 cm.
Includes bibliographical references (p. 586-597) and index.
0072880023 (
Commercial correspondence.
Business communication.
English language --Business English.
651.74 LES